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Need help with your new health cover?
17 articles
Help with my policy
Got a question about health cover you got through Compare Club? Here's where you can find support.
How can I find my policy details?Here's where to find the details of the health cover you purchased through Compare Club.
How do I cancel my private health cover policy?Change of mind? Here's what you need to know
Why was my first payment more than I was quoted?Health cover is paid in advance, here's why that first payment might be slightly higher
Why does my new policy say I have waiting periods, when I have already served these?This should resolve shortly, but here's why you might see waiting periods listed on your new policy.
I changed my mind during my cooling off period. How do I cancel my health cover?Our team can get this sorted out for you.
I have a complaintWe take feedback, both positive and negative, seriously.
I want to pass on a compliment about the service I receivedHad a great experience? We'd love to hear!
Where can I find the details of my new health insurance policy?Access anytime from your Club+ account
My details are incorrect on my new policyOur team can get this sorted out for you.
I want to cancel my new health cover policyOur team can get this sorted out for you.
I haven't received email confirmation of my new policy.Get in touch with our member care team, we'll get you sorted!
I've been charged by my old health fund and new health fundYour old fund will refund you shortly.
My lifetime health cover loading period isn’t what I expected, why is this?
Learn more about health insurance
Wondering how Compare Club can help you find health insurance? Here's what you need to know.
I want to compare health coverLooking for hospital cover, extras only cover, or combined hospital and extras cover? Here's how we can help.
I don't want to talk on the phone. Can you still help me to find health cover?Our experts are here to help
What can I expect when comparing health insurance with Compare Club?
I want to learn more about health insuranceHospital and extras? Extras only? Hospital only? And what about Medicare? Let us demystify private health cover in Australia.