Health insurance
Need help with your new health cover?
17 articles
Help with my policy
Got a question about health cover you got through Compare Club? Here's where you can find support.
- How can I find my policy details?Here's where to find the details of the health cover you purchased through Compare Club.
- How do I cancel my private health cover policy?Change of mind? Here's what you need to know
- Why was my first payment more than I was quoted?Health cover is paid in advance, here's why that first payment might be slightly higher
- Why does my new policy say I have waiting periods, when I have already served these?This should resolve shortly, but here's why you might see waiting periods listed on your new policy.
- I changed my mind during my cooling off period. How do I cancel my health cover?Our team can get this sorted out for you.
- I have a complaintWe take feedback, both positive and negative, seriously.
- I want to pass on a compliment about the service I receivedHad a great experience? We'd love to hear!
- Where can I find the details of my new health insurance policy?Access anytime from your Club+ account
- My details are incorrect on my new policyOur team can get this sorted out for you.
- I want to cancel my new health cover policyOur team can get this sorted out for you.
- I haven't received email confirmation of my new policy.Get in touch with our member care team, we'll get you sorted!
- I've been charged by my old health fund and new health fundYour old fund will refund you shortly.
- My lifetime health cover loading period isn’t what I expected, why is this?
Learn more about health insurance
Wondering how Compare Club can help you find health insurance? Here's what you need to know.
- I want to compare health coverLooking for hospital cover, extras only cover, or combined hospital and extras cover? Here's how we can help.
- I don't want to talk on the phone. Can you still help me to find health cover?Our experts are here to help
- What can I expect when comparing health insurance with Compare Club?
- I want to learn more about health insuranceHospital and extras? Extras only? Hospital only? And what about Medicare? Let us demystify private health cover in Australia.