Sorry to hear you're experiencing issues receiving your policy confirmation!
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Please contact support, either via the chat widget below, or by submitting our contact form, as they'll be able to arrange for this to be re-sent to you.
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​Here are two steps you can take today to improve the likelihood of your email account receiving our future emails:​​
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1. Add to Safe Senders List
To help ensure our emails reach you, add our email address to your safe senders list:
Navigate to Settings or Options in your email account.
Look for 'Mail' settings, then find 'Junk Email' or similar.
Add our email addresses to your 'Safe senders' list: support@welcome.compareclub.com.au & myaccount@compareclub.com.au
Add our domain to your 'Safe senders' list: compareclub.com.au
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2. Create an Email Rule
Create a rule that automatically moves our emails to your Inbox:
In Settings, go to 'Mail' then 'Rules.'
Create a new rule with the condition “If the sender’s address contains” and enter our email domain.
Set the action to “Move to” and select 'Inbox.'